What to expect next
Starting April 16, select customer partners will participate in an early release of the new navigation. The purpose of the Global Navigation Beta is to gain confidence in user acceptance of the new navigation, identify any major gaps with time to address before a wider launch, and learn how best to rollout Global Nav at scale. During the month, we will be engaging with Bridge Admins and reviewing each and every piece of feedback that end users can submit in-app. The Bridge team is planning to roll out the new and revamped Global Navigation to all customers in June 2020.
It is important to use that our customers feel informed and in control of this change. We will send Bridge Admins email communications as well as a press kit to make it easy to craft custom communications and training materials. Additionally, our Client Success Team will be available to support customers through the change.
Frequently Asked Questions (FAQ)
- How can I stay updated on the progress of the rollout?
In the Help & Resources panel of the new navigation, you can click on the Learn More link for the latest information and progress we’re making. Your Bridge Customer Success team is also always available for any specific questions you may have.
- When will my instance receive the new navigation?
As a Beta customer, you have early access and will see the new navigation on April 16 (unless you’ve made special arrangements with your Client Success Manager). We will start rolling out the new navigation to all customers in June.
- Can I get the new navigation turned on in my sandbox account for additional testing?
Absolutely. Please contact your Customer Success Manager and they can make arrangements.